Your Brand is not a Marketing Slogan, it's your whole business as seen from the point of view of the final result by your customers. Quality service keeps your clients coming back - not marketing.
Commitment and Communication go hand-in-hand and are the nucleus of your culture. Keep your promises and empower your innovators. Share news consistently.
Your People are your Experts and know your clients best. Catching errors early requires teamwork, common purpose, responsibility, authority and voluntary action.
Quality Starts and Endswith Training and your commitment to be a learning organization in order to support and grow leaders rather than followers.
DMKING Consulting LLC
What gets Measured gets Managed, and reliability is essential for both great design performance and predictable financial returns.
Over his more than four decades in the design and construction industry, Dennis pioneered the application of quality organizational dynamics to differentiate his practice. He synthesized ten essential priorities and successfully applied them in the professional services industry, earning him national recognition including investiture in the American Institute of Architects College of Fellows and recognition from the Professional Services Management Association. Dennis' ten keys are highlighted here for your consideration.
Ask Dennis about his "last but not least" priority. It should go without saying, but drives all the other keys and your ultimate success.
Careful Listening and Responding to your clients is vitally important. Taking on challenges and delivering on promises leads to long-term partnerships with your customers.
Thoughtful Hiring and Orienting requires recruiting the best and brightest people and forging a strong and visible organizational culture.
Clarity of Systems and Processes covers enormous territory but, even in creative design environments, can focus on key strategies and empower front-line staff.
Motivation, Inspiration and Recognition for staff links business measures to individual and team performance and creates a great place to work.